With Klapper you raise brand reputation, digitize user support processes, engage your team and reduce operational costs. The platform can be implemented in any type of B2B or B2C SaaS business.
B2B platforms solve complex problems. That’s their power. But as new features get added, users may feel lost. Navigation may get less intuitive, useful features get relegated behind hidden menus. “I wish I could talk to someone” may be on your users’ mind right now. Can your risk them getting frustrated and not deriving value? Yes, you’ve tried and self-help pages and tutorials, but how can you be sure you’ve covered it all? Can you afford the risk of not providing help right there and then?
There’s plenty of options for consumers today. But you feel you’ve got something special, and you’ve managed to attract a customer to your website. They’ve filled their basket, but a question daunts them on their way to the check-out. Perhaps a technical specification that wasn’t spelled out in the product description page, or a detail about the warranty that was left uncovered. Before they move on, why not get an expert to satisfy the last remaining question before they leave for the competition?
You’ve perfected your product portfolio and you are ready to ship it via an e-Commerce portal. You think you’ve figured it all out. Yet, users seem to struggle, and orders disappoint. Based on the reviews, it looks like it was hard to find pricing, products, descriptions, reviews, technical specifications. Why not help them right in the shop before they leave and never come back? You only have one opportunity to make a great first impression. Use it with Klapper.
You’ve modernized your e-banking experience many times over by now. And yet, users still struggle to find features, and worry about their money not been well taken care of. How long do you think you can keep hiding help behind call centers, painful identification procedures, and tight opening hours? Can you afford the risk off losing clients for a more intuitive experience? Get them a tutor who can help, right there when they need it. Get them Klapper.
There are no barriers to what distributed teams can achieve with your collaboration software. Your solution is well-optimized and easy to work with. Yet, users struggle with options around permissioning, visibility, version control, archiving, selective sharing, synching speeds, and much more. How can you ensure that your users aren’t getting frustrated about achieving the outcomes they were looking for? Get them the help they deserve. Unlock their group creativity. Offer Klapper to your users, and connect them with tutors who can remove bottlenecks.
Whether you’ve developed a trading platform, a payment app, a reg-tech offering, a data subscription business, a digital asset manager, or any B2B software solution dealing with financial data, you know how hard it is for user to climb the learning curve. The richer the experience, the more questions your users have. Where are these data from? How can I verify them? Push users onto how-to articles, and you’ll lose them forever. Help them right there as they try to figure things out, and forge a trusted relationship for years to come.
Whether you’re a math teacher, or a music instructor, you’ve become a master of your craft, and have attracted a loyal group of followers. They watch your lessons, and interact with your learning material. The videos you uploaded are intuitive enough, but how can you be sure that your subscribers think the same? What if they struggle while practicing through exercises? Who’s there to tutor them towards success? Get them the high-quality support they need. Get them Klapper.
“Content is king”. How true. If your platform offers content management, and your users are content creators, at some point they’ll struggle to get their blog post, news article, or research piece in exactly the right format. Why let your users struggle with formatting options, and obscure settings? Help them get what they want by offering video-support right where they need it. Let your tutors show them the way.
ERP solutions bring a ton of efficiencies by covering multiple workflows and use cases, all in one place. But with power comes complexity, and users inevitably struggle to navigate through features to get what they want. Don’t push them onto long and dry self-help articles, when all they need is a tutor in your team to guide them for a few minutes. Upgrade the user experience. Promote your customer representative to specialized tutors. Start the Klapper journey.